PRESS ROOM

Compendia Launches Groundbreaking Home Experience
Lets Homebuilders Provide Homeowners with Online Access to Better Care for their Home

February 11, 2008 (SAN DIEGO, CA) – Compendia, formerly Master Manuals, the leader in document and information management solutions for the homebuilding industry, today announced Home Experience, an online portal that provides homeowners with all the information they need to better care for their home – from home maintenance and manufactured product warranty information to Homeowner’s Association documents. Home Experience is available immediately for builders as a value-added service designed to increase customer satisfaction while reducing costs.

Home Experience employs both an easy-to-use Web interface and secure online tools to allow homeowners to locate and leverage information about their home, their community, and their builder over the Internet. The solution lets builders create a more relevant, personalized and compelling customer experience – resulting in fewer service calls, greater customer loyalty, and reduced operating costs.

“Home Experience will allow us to extend our customer service efforts further than ever before while reducing reliance on our staff,” said Cheryl Balogh, vice president, warranty/customer service for Shapell Homes. “More importantly, we expect our customers to embrace and value the solution since it allows them to get information on their homes and their community when they need it.”

Using Home Experience, builders can offer maintenance guides and warranty information electronically while creating a communication platform that can integrate into their Website, reinforcing their brand. The product also helps reduce customer service calls with automated monthly maintenance reminders to homeowners, 24/7 personalized access and links to all available manufacturers. And since it’s a turnkey online solution, Home Experience doesn’t require an IT staff to maintain applications, load updates, or configure hardware.

“In today’s market, homebuilders must be smart about differentiating themselves from their competitors, especially when it comes to providing the highest level of customer service,” said Steve Fabry, CEO of Compendia. “Home Experience is an excellent platform for homebuilders to build and maintain strong relationships with their customers, and can save money and resources in the process.”

For more information about Compendia or to view its builder and homeowner products, please visit www.compendiainc.com.

Click here to see the Home Experience product page