PRESS ROOM

Customer Satisfaction Survey Reveals Impressive Results

Sept. 5, 2006 (SAN DIEGO, CA) A recently completed comprehensive survey of existing and former Master Manuals customers revealed some encouraging statistics that reinforced the company's commitment as a customer-centric organization.

According to the electronic survey sent to more than 300 customers, more than 96% of the respondents indicated they were satisfied with Master Manuals products and services. Of that 96%, over 60% noted that they were "very satisfied." Additionally, the results showed a 95.8% repeat buyer rate and a 92.8% referral rate.

"I am delighted with the results. Master Manuals is built on a true customer-first-and-foremost philosophy," said Master Manuals CEO Steve Fabry. "We are honored that our customers think so highly of us. We are working to build on this and continue to earn their trust."

The survey, conducted between June 15 and July 15 asked 24 different questions that spanned the entire customer experience from sales to custom product development to production to customer service and post-delivery after care.

Some other results include 88.7% good or excellent value of the overall solution, 88.3% agreed their information was collected and processed accurately in a timely manner and 75% noted Master Manuals staff exceeded expectations in terms of courteousness and willingness to help.

"We will use this data as a benchmark towards improvement. That's our mission and our promise; to continually find ways to make the customer experience exceptional," Fabry said.

Master Manuals will poll their customers again with the same survey in February 2007.