OUTSOURCING

It seems like a real no-brainer. Why outsource and spend the money to create homeowner manuals when they could just as easily be done in house…but could they?

Hire a full time person to compile and assemble the necessary documents. Sure. Hire a technical writer to develop customer-friendly content. Ok. Get your lawyer to audit the content and ensure its completeness.

Get a great deal on material and printing services. A conservative estimate, (factoring in labor cost, management time, legal reviews, overhead, turnover ratios and other intangibles) is about $250,000!* Then you must also consider the ongoing costs of keeping it up to date.

On the other hand, Compendia creates professional quality, four-color, easy-to-read, personalized, customer-friendly homeowner manuals at a much lesser cost!

Creating your homeowner manuals is our core competency. We are documentation and information management experts who develop manuals that improve customer satisfaction, and are comprehensive enough to offer you an “affirmative” defense when lawsuits arise.

So do Compendia solutions save you money?

Absolutely. Our statistics show that our turnkey services provide a substantial return on investment to the builder, resulting in

	Improvements in customer satisfaction
	Bolstered employee productivity
	Reduced customer service calls
	Increased referrals and repeat business
	Significant risk reduction from CDL, and
	Increased warranty claim recoveries
	Helps Boards meet fiduciary responsibilities

Doing it Yourself (DIY) sounds like a good idea, but when compared against the realities of time and effort, the resources and the requirements needed to produce and distribute comprehensive content…your homeowner documentation needs to be more than just compiling a few pieces of paper…it is the hallmark of your customer relationships and the cornerstone of your risk management.

*based on the production of 1,000 homes